This was a surprise in many ways, given the general distrust of energy companies with the public. It is also a big issue for installer businesses in the sector, they need to up their game and find a way to address this trust issue. Also of course there is a big opportunity for the energy companies themselves to change their business models and to follow the lead of companies like ENGIE to move to decentralised and smarter energy solutions and to working more as energy partners and less as vendors or energy suppliers.